One of the things I have been impressed with is the idea of the partnership between ‘customer’ and ‘provider’ of work. The ethos of the Co-operative is to encourage the owners to join in and experiment for themselves. This can cut down cost and spread the knowledge around.
We spent the best part of a day looking at my project in my house. It was one of those moments when all of those question marks, all of those suspicions about what I could do, or should do with the property were crossed off my list. Decisions that I had put off for three years were made that day.