One of the things I have been impressed with is the idea of the partnership between ‘customer’ and ‘provider’ of work. The ethos of the Co-operative is to encourage the owners to join in and experiment for themselves. This can cut down cost and spread the knowledge around.
One of the main reasons for this were some cold air draughts coming in through holes in the kitchen wall. How can there be holes in the kitchen wall? They were hidden behind the fridge and washing machine. The first was a large one, left in place from a previous tumble drier and half-heartedly filled with rags by a previous owner. The others were left over from the current and previous waste pipes of the kitchen sink.